Measure 1.2.12

Measure 1.2.12

““Develop an HIJ operational plan to process the complaints’ backlog”

Another planned measure refers to the drafting of an HIJ operational plan for handling backlog complaints. This measure relates to what was planned in CJS I as a target in the Passport Indicators. Given that HIJ was established in the last year of CJS I, it is understandable that this measure remained unimplemented and was included in the list of measures for CJS II. The methodology to be used for the treatment of ‘backlog’ acquires a special importance that can be related to the measures 1.2.9. as well as 1.2.10. Linking it to these measures can create overlap and confusion in the implementation of the Strategy, therefore a necessary step could be to review it in order to make it clearer.

Conclusion: It is suggested to review this measure and harmonize it with measures 1.2.9 and 1.2.10 in order not to create overlap and confusion in the implementation of the Strategy.